Shipping policy

Introduction

This Shipping Policy defines the terms and conditions relating to deliveries of products purchased through the official LORVENZA brand website – www.lorvenzashop.com.

By making a purchase in our online store, the customer agrees to the conditions described in this policy.

Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.
During promotional periods, holidays, or collection launches, processing time may be slightly longer.
After shipment, the customer will receive a confirmation email with the tracking number and a link to track the delivery status.

Shipping Methods and Times

LORVENZA uses partner carriers recognized for their quality and safety. Average delivery times are as follows:

• Portugal: 2 to 5 business days
• Rest of Europe: 5 to 10 business days
• Other international destinations: 7 to 15 business days

Delivery times are estimates and may vary due to external factors such as strikes, holidays, customs delays, or adverse weather conditions.

Shipping Costs

Shipping costs are automatically calculated at checkout, according to the destination and weight of the order.

We offer:

• Free shipping for purchases above a certain value (when applicable); • Reduced costs in promotional campaigns, duly marked on the website.

Delivery Address

The customer is responsible for providing a complete and correct address at the time of purchase.

LORVENZA is not responsible for orders not delivered due to incorrect or incomplete information provided by the customer.

In case of return of the order due to an address error, a new shipping fee may be charged for reshipment.

Order Tracking

After shipment, the customer will receive an email with the tracking code and tracking link.

LORVENZA recommends that the customer track the delivery progress to ensure someone is available to receive the order.

Lost or Damaged Orders

If an order is not delivered within the estimated time, the customer should contact us via email:

info@lorvenzashop.com
If the carrier confirms the loss or damage of the order, LORVENZA will proceed with a full refund or reshipment of the product, at no additional cost to the customer.