Privacy policy

Welcome to LORVENZA.

Your privacy is a priority for us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, online store, and other services related to the LORVENZA brand.

By using our website, you agree to the terms of this Privacy Policy.

2. Personal Data Collected

We only collect the data necessary to ensure a safe and personalized experience.

The types of data we may collect include:

a) **User-provided information**
- Full name
- Email address
- Delivery and billing address
- Phone number
- Payment details (securely processed by payment intermediaries)
- Account information (if you create a profile on our website)
b) **Automatically collected information**
- IP address
- Browser and device type
- Pages visited and browsing time
- Cookies and similar technologies (see section 7)

3. Purposes of Data Processing

Your personal data is processed for the following purposes:
- Processing and shipping orders;
- Managing payments and billing;
- Providing customer support and responding to requests;
- Improving the operation and security of the website;
- Complying with legal and tax obligations.

4. Legal Basis for Processing

The processing of your data is based on:
- Performance of a contract (e.g., when you make a purchase);

Explicit consent (when applicable);

- Compliance with legal obligations;

- LORVENZA's legitimate interest in improving its services

5. Data Sharing with Third Parties

Your data may only be shared with trusted partners, strictly to fulfill the aforementioned purposes:
- Payment services (e.g., Stripe, PayPal, etc.);
- Shipping and delivery services;
- Marketing and analytics platforms (e.g., Google Analytics, Meta Ads);
- Legal, tax, or technical consultants, when necessary.

All partners are required to comply with the General Data Protection Regulation (GDPR) and ensure the security of your data.

6. Data Retention

We retain your data only for the time necessary to fulfill the purposes for which it was collected, including legal, tax, and contractual obligations.

After this period, the data is securely deleted or anonymized.

7. Cookies and Similar Technologies

The LORVENZA website uses cookies to improve navigation and personalize your experience.

- Essential cookies: necessary for the website to function.

- Performance cookies: help us understand how visitors use the website.

- Marketing cookies: allow us to display relevant advertisements.

You can manage your cookie preferences in your browser settings or through the consent banner displayed when accessing the website.

8. Data Subject Rights

According to the GDPR, you have the following rights:

- Access your personal data;

- Correct incorrect or outdated data;

- Request the deletion of data (“right to be forgotten”);

- Limit or object to the processing of data;

- Request data portability;

- Withdraw consent at any time (without affecting the legality of previous processing).

To exercise your rights, you can contact us via email:

info@lorvenzashop.com

9. Data Security

LORVENZA uses appropriate technical and organizational measures to protect your data
against loss, unauthorized access, alteration or improper disclosure.

Payment information is always transmitted in encrypted form (SSL).

10. International Data Transfers

If your data is transferred outside the European Union, we guarantee that the transfer
meets all the requirements of the GDPR, namely through standard contractual clauses or equivalent guarantees of protection.